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Frequently Asked Questions
Answers & Questions
What is BUDDYBOX
What Level of Quality Should I Expect?
What’s Inside a BUDDYBOX Gift Box?
How do I place an order?
Where do you deliver?
How can I contact BUDDYBOX customer support?
BUDDYBOX is a premium pet brand that brings joy, wellness, and thoughtful gifting to your furry companions. We specialize in:
All-Natural Pet Treats
Crafted from the highest quality ingredients, our treats are grain-free, protein-rich, and completely free from additives—designed to support your pet’s health, energy, and longevity.
Curated Gift Boxes for Dogs & Cats
Whether it’s a birthday, holiday, or just because, our themed gift boxes are packed with nutritious treats, playful toys, and adorable surprises. Every box is lovingly tailored to delight pets and pet lovers alike.
At BUDDYBOX, we’re more than just pet products—we’re here to celebrate the bond you share with your pets, one healthy bite and joyful unboxing at a time.
At BUDDYBOX, we never compromise on quality. Every treat, toy, and gift item we include is handpicked to meet the highest standards of nutrition, safety and delight.
Premium Ingredients
Our treats are made with high-quality, all-natural ingredients—no fillers, no artificial additives, no nasties. Just clean, nutritious goodness your pet will love and benefit from.
Trusted Brands
We partner with brands that prioritize pet health and are backed by veterinary expertise. Many of our products are sourced from trusted suppliers in Australia
Safe, Durable Toys & Accessories
We select toys and accessories that are not only fun but also safe and long-lasting. Whether it’s a plush toy or a durable chew, you can trust that it’s been chosen with your pet’s wellbeing in mind.
We only include products we’d proudly give to our own pets. Because when it comes to your furry family members, only the best will do.
Each GIFTBOX is thoughtfully curated to surprise and delight your pet, with high-quality, pet-safe items that combine fun, nutrition, and care. Gift boxes vary by occasion and pet type, but typically include:
Premium Treats
Engaging Toys
Charming Accessories & Extras
Each box is beautifully packaged and delivered across the UAE—ready to unbox joy! Please not that some Items/Products may vary based on age & size of your pet.
Ordering with BUDDYBOX is easy and hassle-free!
Visit Our Shop - Head to our e-store to browse our collection of premium treats and curated gift boxes for dogs and cats.
Choose Your Product or Giftbox – Pick individual treats or select from ready-made gift boxes
Add to Cart & Checkout - Once you’ve made your selection, simply add the items to your cart and proceed to our secure checkout.
Delivery to Your Door - We deliver across the UAE, with orders in Dubai arriving within 2 working days. You'll receive an order confirmation and tracking info via email.
We currently deliver across the UAE. Orders within Dubai are delivered within 2 working days, and delivery times for other emirates may vary slightly.
You can contact us via email at hello@buddyboxuae.com or through the contact form on our website. Our customer support team is available to assist you with any questions, concerns, or special requests.
