Contact us

Frequently Asked Questions

What is BUDDYBOX ?

BUDDYBOX is a luxury pet concierge and gifting service that delivers premium pet essentials right to your door. We also offer a unique gifting service with beautifully crafted gift boxes for any occasion, filled with high-quality treats, toys, and accessories.

How does the BUDDYBOX subscription work?

With our subscription service, you receive a monthly box filled with your pet’s favorite essentials, including food, treats, toys, grooming supplies, and more. You can customize your box by selecting the brands your pet loves, ensuring they get exactly what they need and enjoy. The service fee for this is 250AED per order.

Can I customize my BUDDYBOX?

Yes! BUDDYBOX takes personalization to the next level. You can choose your pet’s favorite brands and products to create a box tailored to their preferences. Whether your pet has specific dietary needs, favorite toys, treats, grooming supplies, accessories, or supplements - we’ve got you covered.

What types of products are included in the GIFTBOX from BUDDYBOX?

Each GIFTBOX is filled with a variety of high-quality products, including premium treats, toys and accessories. We carefully curate these items from top brands to ensure your pet receives the best.

Do you offer one-time gift boxes?

Yes, we offer one-time gift boxes that are perfect for special occasions like birthdays, holidays, or just to show your pet some extra love. You can choose from our pre-designed options or customize a box to suit your pet’s preferences.

How do I order a gift box?

Ordering a gift box is simple! Visit our website, select the gift box that best suits your needs, and place your order. You can choose from our standard or premium options, or customize your own. We’ll take care of the rest and deliver it straight to your door.

Where do you deliver?

We currently deliver across the UAE. Orders within Dubai are delivered within 2 working days, and delivery times for other emirates may vary slightly.

How can I contact BUDDYBOX customer support?

You can contact us via email at hello@buddyboxuae.com or through the contact form on our website. Our customer support team is available to assist you with any questions, concerns, or special requests.

Get in Touch with BuddyBox!

Let’s connect

Connect with us!

Send a mail!

Frequently Asked Questions

Browse our Products today!